Go to website
Browse our growing knowledge base for Sales CTI
Where can I find a documentation?
Here you can find the current documentation. Sales CTI for Pipedrive Sales CTI for Salesforce Sales CTI for SugarCRM Sales CTI for SuiteCRM
What to do when calls are stuck at "Starting" phase
Restart the extension To ensure the latest configuration has been loaded from the server you need to disable/re-enable the extension in your browser. Chrome: Verify the Sipgate.IO settings Make sure Sipgate.IO is configured correctly. For this log into the CTI Portal (https://cti.hej.sx) and go to "Settings". Make sure all settings have a green checkmark and, if not, click on "Fix IO Settings". !(https://storage.crisp.chat/users/helpdesk/website/f6ac469a9ccca000/image_1
What to do if the message "Your user has not been enabled by the administrator yet" occurs?
This message occurs when you are not enabled in the Sales CTI Portal. A user with Sipgate Team Administrator privileges needs to login in the Sales CTI portal and enable your user account.
Where can I find the modules for SugarCRM / SuiteCRM?
SugarCRM Module: https://cti.hej.sx/modules/sugar-latest.zip SuiteCRM Module: https://cti.hej.sx/modules/suite-latest.zip